Customer Success Manager - Rail

Sales – London, London, City of
Department Sales
Employment Type Full-Time
Minimum Experience Experienced
Compensation Competitive Salary + Perks

Some things don't need to be questioned.

Don’t dive into the shallow end. Don’t feed the bears. They make sense. We like them.

Why can’t you switch to a later train or grab a last minute upgrade to business class when it suits you? And do it at your fingertips without blowing the budget.

Seatfroggers share an insatiable curiosity that simply doesn't allow us to just accept how things are done. From our offices in London, Sydney and Tokyo, we’re working with innovative partners throughout the travel industry to reinvent what travellers can do when they’re on the go.

Seatfrog’s future is incredibly exciting and our product development roadmap is constantly pushing the bar of what is possible. We’re backed and advised by some of the smartest and brightest minds from all over the globe and we’ve assembled a team of some of the world’s best strategists, UX designers, technologists and data scientists.

At Seatfrog we strive to create an environment where you are challenged and supported in equal measure, with the aim of ensuring that you can do amazing work and pursue your dreams. This is a culture with substance. One where collaboration, growth, outstanding results and our mission binds us.

What we do

We make it easy for passengers to grab a last minute upgrade, escape to the lounge or change their journey last minute. We maximise ancillary revenue our partners in the aviation and rail industry. Our mobile platform is highly personalised, targeting the peak of a passenger’s willingness to buy an ancillary product at any given point between booking and actual departure.

We’re looking for a passionate and personable Customer Success Manager to look after our wonderful rail partners across Europe. As our key account manager for rail, you'll have a unique opportunity to grow with the business.

What you'll do

Your mission, should you choose to accept it, will be to focus on driving revenue and user growth to generate as much value as possible for our partners and for Seatfrog. You'll be the vital link between the client and our other departments such as Marketing, Product and Technology. This is a fast-paced role where no day will be quite the same. One day, you might be running marketing campaigns, the next, introducing new features or collecting valuable feedback from customers. 

In a nutshell, you’ll be responsible for:

  • Handling our existing rail partnerships across Europe
  • Assisting with business development activities
  • Collaborating with our marketing team to drive customer awareness, acquisition and engagement; ensuring successful execution of marketing campaigns with our partners.
  • Working with our Product and Tech teams to launch new features and make sure our partners are aware of and excited about them
  • Ensuring that feedback from our partners and clients flows to our Product and Engineering teams so we can continuously improve our customer experience
  • Developing and maintaining frameworks and processes to manage the growth and performance of your accounts
  • Working closely with senior leaders to accomplish our goals and strategic vision.

What you’ll need

  • A good degree from a great university, with a few years of relevant work experience under your belt in the rail industry
  • Deep understanding of the rail market landscape and key industry players - and a genuine passion for both rail and technology
  • Revenue management, ancillary revenue, distribution and marketing experience within the rail industry are not essential, but would certainly come in handy
  • Experience in running workshops on a mid to senior corporate level
  • A stellar track record of running and delivering projects - on time, on budget and on point
  • Strong negotiation, relationship, portfolio management and leadership skills
  • Excellent decision-making abilities; you have a knack for identifying, prioritising and delivering upon the highest impact initiatives
  • A customer-centric mindset - you derive a deep satisfaction from seeing customers succeed with our product
  • Great written and verbal communication skills that allow you to discuss problems and develop solutions with partners at senior and C-suite level.

What’s on offer

  • A fantastic opportunity to join a global software company and directly influence our strategy and growth
  • A team culture that is truly beyond the ordinary, where we solve problems together to drive the best possible results
  • A personal development and growth plan to help you progress in your role and create a long-term career path for you at Seatfrog
  • A competitive salary
  • A private healthcare plan via Vitality with added gym discounts and incentives to encourage you to get out, get active and stay physically and mentally healthy
  • The latest gear and the best tools to enable you to do your greatest work
  • Off-peak travel - so you can swap a public holiday with any day you like so you can get away without the crowds.

How to apply

Does this sound like you? Then go ahead and apply below! We'd love to hear a bit about you and the work you have done to date as well as anything that you’re super proud of. And importantly, why do you want to be a Seatfrogger?

At Seatfrog, we consider diversity a strength - inclusion fuels our ability to solve problems we never thought we could. Your application will be considered on its merits, without regard to your race, age, gender, religion, sexual orientation, disability status or anything else. If there is anything we need to know to enable you to fully participate in our interview process, please just let us know in your application. 

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  • Location
    London, London, City of
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    Competitive Salary + Perks
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